Ordering Process

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How do I create my personalised phone case?

It’s super easy! Just follow these 3 simple steps:

  1. Choose your product – Pick your phone model and case style.
  2. Upload your design – Add your photos, logos, or text to make it unique.
  3. Checkout – Securely complete your order.

Need some inspiration? Browse our ready-made design templates. Your phone case should be as unique as you are – no boring designs here!

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Can I cancel or modify my order after placing it?

Unfortunately, no. Once your order is placed, it goes straight to production to ensure fast delivery. ⚡

Important: Please double-check your design before checkout, because we cannot make changes after submission.

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I haven't received my order confirmation email

First, please check your junk or spam folder. 📧

If you still don’t see our confirmation email, let us know. We send confirmation emails immediately after an order is placed, so checking spam first usually solves the issue.

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I want to make a B2B order for my company, how does it work?

We offer bespoke B2B services for bulk orders with fast, affordable, and creative solutions.

Key Details:


  • Minimum Order: 15 items with the same personalization

  • How to Order: Use our website Customizer or upload print-ready files

  • Product Range: All styles on our website are available for customization

  • Process: We provide sample photos for approval and give personalized support throughout

Questions before ordering? Contact our B2B team at simplypersonalart@gmail.com for guidance.

Shipping & Delivery

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How can I track my order?


If your shipping method includes tracking, you'll receive a tracking link via email. Click the link in your shipping confirmation to monitor your package in real-time on the carrier's website. ✅

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What's the difference between Guaranteed and Estimated Delivery?

Guaranteed Delivery: You get a specific delivery date and a tracking link to follow your order.

Estimated Delivery: You get an approximate delivery time, which may be earlier or later than the estimate. No tracking link is included.

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How do public holidays affect delivery?

During public holidays, orders will not be processed or shipped. Orders placed on or the day before a holiday will be sent the next business day. Please allow extra time during peak seasons.

Note: Holidays in 2026 include:

  • Jan 1 – New Year's Day
  • Apr 20 – Easter Sunday
  • Apr 21 – Easter Monday
  • Apr 26 – King's Day (NL)
  • May 5 – Liberation Day (NL)
  • May 29 – Ascension Day
  • Jun 8 – Whit Sunday (Pentecost)
  • Jun 9 – Whit Monday (Pentecost)
  • Dec 25 – Christmas Day
  • Dec 26 – Boxing Day
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When will my order be shipped and delivered?

  • Same-Day Processing: Orders placed before 4 PM on business days ship the same day. ⚡
  • Flexible Delivery: Choose your shipping speed at checkout – from standard to express.
  • Delivery Timeline: Depending on the method, expect your order in 3–5 days.

Whether you need it tomorrow or can wait a week to save, we’ve got the perfect shipping option for you!

Product & Quality

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What makes you the phone case print specialist?

We’re proud to be The Phone Case Print Specialist with:

  • 1300+ positive customer reviews ✅
  • Secure payment methods
  • High-quality printing and materials
  • Fast, automated production
  • Support for a wide range of phone models

Our dedication to quality and customer satisfaction makes us a trusted choice for personalised phone cases.

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What file formats can I use for my design?

You can upload photos, logos, or text. We accept JPEG/JPG, PNG, and BMP.

Tip: For the best print quality, use high-resolution images (at least 300 DPI) and avoid heavily compressed files. ✅

Returns

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Is it possible to return my order?

Since this is a personalized item made just for you, we cannot accept returns. However, if there is a manufacturing defect or the item arrives damaged, please contact us immediately for a FREE replacement.